I am a beauty obsessed blogger based in the UK. BbyB is my creative outlet where you will find a vast amount of beauty and skincare alongside a bit of food and fitness, travel, lifestyle all thrown in...

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Wednesday, 12 November 2014

Smashed: Charlotte Tilbury Filmstar Bronze & Glow

If you follow me on Instagram you will already be aware of this tale of woe but for those who don't and love beauty products I pre-warn you..... this is very sad. So a week ago I ordered the Charlotte Tilbury Filmstar Bronze and Glow from Selfridges.com alongside some other bits and waited for it to arrive.

Charlotte Tilbury Filmstar Bronze & Glow

The delivery was actually pretty fast and of course I opened the box to have a look but for some reason life got in the way and it took me another 5 days to actually go through the thing and grab out the Bronze and Glow palette.

Charlotte Tilbury Filmstar Bronze & Glow

Here's what I saw when I started unwrap that oh so gorgeous packaging.... 
I did notice a light powder all over the cardboard and actually began to say to myself no it's all fine, it's just excess, talking myself into some sort of non reality. Of course this was wishful thinking but you know I like my positive vibes......

Charlotte Tilbury Filmstar Bronze & Glow

So I carried on unboxing and found myself at the stunning rose gold case and again thought everything would be ok. It is gorgeous, just look at it.... and then I opened it....

Charlotte Tilbury Filmstar Bronze & Glow

And as you can see this is what I saw. The highlight section was completely smashed to pieces with the sculpt section actually being ok. I have no idea one was side was bad and the other wasn't but this was the situation. I'm not one of those people who can fix these things and with it being literally brand new I didn't feel like I should have to.

Smashed Charlotte Tilbury Filmstar Bronze & Glow
Smashed Charlotte Tilbury Filmstar Bronze & Glow

Can you feel the pain of it?

I did have a little grumble about this on Instagram to make sure my reaction wasn't too dramatic (thank you to Gracey aka LongHairandLashes, Sian aka teaantoast and Rin aka fuurindiary for understanding lol) and Selfridges actually got in touch and asked me to send over my pics for them to see. I hadn't got in touch with them before this point because I assumed that they would do nothing about it and to my pleasure I was very wrong!!! They offered me a refund or a new product and apology for the poor delivery the first around. I haven't had the replacement yet but of course I'm excited for it to get to me!

Well I hope you didn't mind the pantomime drama on this post but of course when you spend money on an expensive beauty product you can understand the disappointment when it doesn't arrive the way you hope it will.

Has this ever happened to you?


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